Money-Back Policy

1. How to cancel your subscription

You can cancel your Lumaris+ subscription at any time, in one tap, from your account: open Account → Manage subscription → Cancel. Cancellation takes effect at the end of the current billing period and stops all future charges; no forms and no email are required.

If you are on a free or reduced-price trial, cancel before the trial ends to avoid the trial converting into a paid subscription. The renewal price and date are always shown next to the payment button before you confirm. More information about billing is in our Terms of Service.

2. Our 90-day money-back guarantee & how to request a refund

To request a refund, send a written application to [email protected] that meets the following criteria:

• you made the purchase directly on our website (trylumaris.com);
• you contact us within 90 days of the purchase you want refunded; and
• your email includes: the email address related to your purchase, the payment method used (e.g. card), the payment date, a payment receipt or other confirmation, and a brief reason for the refund request.

We will review your application and notify you by email whether it is approved. If approved, your refund is processed to the original payment method, typically within 30 days.

3. Scope of this policy

This Money-Back Policy applies to purchases made directly on trylumaris.com. It does not apply to purchases made through the Apple App Store or Google Play, which are governed by those stores’ own refund policies.

Important statement

Except as set out above, or as otherwise stated herein or required by applicable law, the fees you have paid are non-refundable and non-exchangeable. We may also consider specific refund requests on a case-by-case basis and grant them at our sole discretion.

Note for EU / EEA and Switzerland residents

If you are a resident of the EEA or Switzerland, you have the right to withdraw from the agreement for the purchase of digital services, without charge and without giving a reason, within fourteen (14) days of concluding the agreement (the “withdrawal period”). The withdrawal right does not apply once performance of the agreement has begun with your prior express consent and your acknowledgment that you thereby lose your right of withdrawal.

When you purchase a single item of digital content (such as a PDF reading), you expressly agree that it is made available to you immediately. As a result, you forfeit your right of withdrawal for that content and will not be eligible for a refund under this withdrawal right, unless the digital content or service is defective. If you terminate a subscription during the withdrawal period, you have the right to a refund proportionate to the service already provided.

You expressly consent to the immediate performance of the agreement and acknowledge that you will lose your right of withdrawal once our servers validate your purchase and the applicable content or service is successfully delivered to you.

Note for residents of certain US states

If you reside in California or Connecticut and cancel the purchase at any time before midnight of the third business day after the purchase date, we will return the payment you made.

Contact

Questions about cancellations or refunds: [email protected].